in the last week
For an average of $500/nt on a non-holiday week, I expected quite a bit more. The hotel is in a great location for walks, food, and local restaurants. Steve in the lobby bar was a joy. Because of those two things - i'd probably stay again even though I don't love it.
The things I did not love -
1. Check-in was 'here's a map' bye. For a 'luxury resort and spa' they need to have a better check in experience - tell us what the amenities are, offer to set something up, perhaps give a welcome water or drink.
2. On our second morning, we left the hotel at 7:30a and didn't return until after 2p. The room still hadn't been made up. Ok. Decided to take a nap after a 5 mile hike. Knock knock - maid service. "Can you come back in an hour?" OK. 10 minutes later - knock knock. "Can you come back in 45 minutes?"- 30 minutes later - knock knock, followed by a call from the front desk asking if we want service. No, no, I don't anymore - because you ruined my nap and didn't listen to timing. "Well, we're really busy, so they couldn't come earlier". Not my problem. Well, until you made it my problem by waking me up 3x.
3. The room (207) was meh. The beds are supposedly pillow top, but they're not comfy and the pillows were FLAT. The TV is literally 24". For some godforsaken reason there's shutters that open to the bath and toilet. Privacy is important. Shutters do not provide that. Finally, the AC was useless, so we kept the door to outside open to keep the temp nice - but then we got to hear the seals. So...
