in the last week
No doubt this is the best room with a great and amazing views… the rooms are cozy and the vibe is just romantic…
But I must say this - The service is horrible. Firstly, the staff was rude and not cooperative at all. I wanted to do something special for my husband as it was his birthday and ther website was down, so I called and the receptionist said they can’t do anything and there were no other options.
Second- toiletries are basic necessities and should not be charged for that. Still there were no toiletries included like toothbrush and toothpaste.
Third- the check out was at 11am and we got a call from the team at 11.15 and we mentioned that will be checking out in 10/15 mins but the staff was like “ You have time till 11.30 to leave “ which was said very rudely.
Fourth- while we were checking out and the room service just entered the room. They knocked like once but before we could answer, they just barged in while I was standing there to get ready. Which was very embarrassing.
Overall the rooms were good but unhappy with the services really.