2 weeks ago
We love staying at The Beach House. We are returning guests which should mean something.
We would have rated our most current stay all 5’s; however, we had an unhappy experience while trying to check-in. We arrived a little before 3:00 p.m. and I went in to see if our room was available. There were two women staff members at the reception desk. One of the staff members, she had gray curly hair and wore glasses, told me to “take a seat” that they were “in-between a shift change”. That was not the welcome that I expected! Minutes later the same lady called me over. I said that we arrived a bit early and wondered if our room was ready. She then informed me that check-in was at 4:00 p.m. not 3:00 p.m. I was surprised and said that almost all the hotels and rentals we stay at have a 3:00 p.m. check-in time. This lady in a very snarky, sarcastic tone snapped at me saying “well, that might be in other places, but not here”! Wow! She offered a beach access key, told me we could walk down to the beach, and I would get a call when the room was ready. We got the call at 3:55 p.m. Besides this awful encounter, the rest of our stay was amazing. Our room was very clean with a beautiful ocean view. The hotel is well-maintained and we didn’t have any other encounters with staff.
The previous night we stayed at The Marriot in San Jose where check-in was at 3:00 p.m. and check-out was at noon. The front desk staff was very friendly and offered us early check-in. At The Beach House, you lose two hours of your stay with check-in at 4:00p.m., and check-out at 11:00 a.m., and you may get dismissed by the gray curly haired lady.