a week ago
UPDATE: I edited my 1 star to a 4 star because upper management had reached out to me and thankfully resolved the situation with the room. I appreciate that the hotel looks after its guest even after their stay!
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Unfortunately, as I am staying at the hotel this morning, we woke up to our nextdoor neighbor smoking on the balcony. We saw them with their lighters and cigarettes. The smell was so bad, it permeated our entire room. We paid $698 on a Friday to get an open ocean view for fresh air, however, when we called the front desk, nothing could have been done about this except a knock on their door to which no surprise, they did not answer. I'm currently pregnant and Brandon the front desk, confirmed that no smoking is allowed. Just very disappointed all around, the view is great, but the balconies are unfortunately too close to each other to enjoy if your neighbors are not following the rules. I was not offered to change rooms or any other accommodation, especially since I am pregnant, and we are adamantly non-smokers in a non-smoking hotel. So I am currently up at 5 am writing this review very upset.